Social welfare
Social rights and services:
  1. Pecuniary assistance to beneficiaries of assistance and care supplement and to personal disability allowance beneficiaries
  2. Pecuniary assistance to the beneficiaries with the right to parent caregiver or caregiver status
  3. Pecuniary assistance for personal needs (pocket money) for beneficiaries of homes for the elderly  
  4. Housing allowance
  5. Heating allowance
  6. Infant formula assistance for children – this right is exercised by parents or guardians of children under 12 months of age.
  7. Family package assistance
  8. Soup kitchens can be used by the beneficiaries of the guaranteed minimum benefit.
  9. Children gift packages on the occasion of Easter and St. Nicholas Day for every child under 12 years of age.
  10. Right to free annual ZET public transport subscription
  11. Right to free annual or monthly ZET public transport subscription
  12. Right to free monthly ZET public transport subscription
  13. Transport of children with developmental disabilities and people with disabilities                                                                                                     
  14. 7-day summer vacation free of charge
  15. Temporary accommodation at a reception centre or inn
  16. Covered funeral expenses
  17. Home assistance (maximum 30 hours per month)
  18. Counselling and assistance:

(1) Luka Ritz Community Counselling Centre (Savjetovalište Luka Ritz)  – counselling and psychosocial support for children and youth
Address: Ulica kneza Ljudevita Posavskog 48
Telephone: 01 64 70 050 (work days from 9.00 a.m. to 3.30 p.m.)
(2) Counselling centre for the disabled and members of their families (Savjetovalište za osobe s invaliditetom i članove njihovih obitelji)
Telephone: 01 37 46 531
  1. Social services
  1. Retirement homes – housing, meals, personal hygiene, health care, treatment, work activities and free time
  2. For children with developmental disabilities and people with disabilities:
(1) Rehabilitation Centre Silver
(2) Daily children and youth rehabilitation centre Mali dom
(3) Centre for community service provision Novi Jelkovec
  1. For victims of domestic violence
  1. Home for children and adults victims of domestic violence Duga – Zagreb
Address: Ozaljska 93, Zagreb
Opening hours:  Monday, Wednesday and Friday from 4.30 p.m. to 7.30 p.m.
Free telephone line: 0800 88 98
  1. Autonomous Women’s House (Autonomna ženska kuća) (shelter and counselling centre)
Free telephone line: 0800 55 44
  1. SOS Women’s Assistance Now Association (SOS Ženska pomoć sada)(shelter and counselling centre)
Telephone: 01 46 55 222
Free telephone line: 0800 655 222 from 0.00 to 24.00
  1. B.a.B.e. Association (Udruga B.a.B.e.) (counselling centre)
SOS telephone - legal aid: 0800 200 144 or 01 4611 351
Psychological counselling: 01 46 63 666
  1. Women’s Room Association (Udruga Ženska soba) – centre for sexual rights (counselling centre)
Telephone: 01 61 19 174
  1. ROSA – Centre for Women War Victims (Centar za žene žrtve rata – ROSA) (counselling centre)
Free telephone line: 0800 77 99

        7. SOIH - SOS phone for women with disabilities 098 812 241
Contact for the information on social rights in the City of Zagreb:
  • City Office for Social Protection, Health, War Veterans and People with Disabilities
  • Sector for Social Protection, Social Welfare Department, Nova cesta 1, telephone: 01 61 01 801
Co-funded by the Asylum, Migration and Integration Fund of the European Union. This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the European Commission cannot be held responsible for any use which may be made of the information contained therein.